Privacy Policy

Effective January 1, 2026

Comfort Richland Insulation Company, insulationrichland.com, hi@insulationrichland.com

Who this policy covers

This policy explains how Comfort Richland Insulation Company, an insulation contractor in Richland, WA, handles the information you share when you use this website, call us or ask for an estimate.

It applies to every page on this site, starting with our home page. If you'd like to know more about who we are and how our crew works, our About page covers that.

What information we collect

We collect the details you choose to give us when you fill out our contact form, call us or email us. That's usually your name, phone number, email address, the address of the house you want looked at and a short note about the job, like a drafty room or a hot upstairs.

Our contact form is hosted by an outside form service, so what you type into it passes through that provider before it reaches us. That provider handles it under its own privacy terms.

Like most websites, this site may also collect basic visit information on its own, such as the pages you view, the type of device and browser you use, roughly where you're browsing from and how you arrived. We use this only in summary form to see which pages people find useful.

Cookies and analytics

Cookies are small files your browser stores so a site can remember a visit. This site may use them to keep pages working properly and to count visits through an analytics tool.

You can block or delete cookies in your browser settings. The site will still work if you do, though some visit counts won't include you.

How we use your information

We use your details to answer your question, schedule an estimate at your property, do the work you hire us for and follow up afterward. We may also use them to keep records of past jobs, so if you call us back about your attic or crawl space we know what we did there.

We don't sell your personal information or rent it out. We share it only when we need to get the job done, such as with a service that runs part of this website, or when the law requires us to.

How long we keep it

We keep your information only as long as we need it to answer you, finish your job and keep ordinary business and tax records.

When we no longer need it, we delete it or remove the details that identify you. Summary visit data from analytics may be kept longer because it doesn't point to any one person.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something for legal or business records, and if so we'll tell you what and why.

You can also ask us to stop contacting you at any time, and we will. Depending on the state you live in, you may have other privacy rights under state law, and we'll honor them.

Children's privacy

This site is meant for adults arranging work on a home or business. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy when our website or the way we work changes. The current version will always be on this page, and using the site after a change means the updated policy applies.

Questions or privacy concerns

If you have a question about your information or want to make a request, call us at (509) 946-4684 or reach us through our Contact page.

Tell us what you're asking for and how to reach you. We respond within 1 business day and will work with you until it's sorted out.